Refund and Return Policy

Last Updated: June 24, 2026

Thank you for choosing NexReel. We strive to ensure our users have a satisfying experience with our services. This policy outlines our stance on refunds and returns.

1. Subscription Services

NexReel offers subscription-based access to its premium features. These subscriptions are typically billed on a monthly or annual basis.

General Policy: Users are eligible to request a refund within three (3) days of purchasing a subscription, provided the request meets the conditions outlined below. Refunds will not be granted after this period, except under exceptional circumstances (see Section 3).

Refund Amount: Approved refunds are for the amount paid minus a 4% + $0.40 payment processing fee. This fee is charged by our payment provider and is non-recoverable on our end.

To request a refund within this 3-day window, please contact our support team at support@nexreel.com with your subscription details and reason for the request.

After the 3-day period, refunds are generally not provided due to the nature of digital services and the immediate access to premium features and video generation credits.

1.1. Refund Processing Time

Processing Timeline: Once your refund request is approved, the processing and crediting of the refund amount to your original payment method typically takes 5-7 working days.

Breakdown of Timeline:

• 1-2 working days: Internal processing and approval verification
• 3-5 working days: Payment processor and banking system processing
• Total: 5-7 working days to appear in your bank account

Note: The actual time for the refund to appear in your account may vary depending on your bank's processing times and the payment method used. Credit card refunds may appear as a credit on your next statement, while direct bank transfers may take the full 5-7 working days to process.

2. Free Tier and Trials

NexReel may offer a free tier with limited features or a free trial period for new users to evaluate the service. We encourage users to utilize these options to determine if the service meets their needs before committing to a paid subscription.

Once a user upgrades to a paid plan or a trial period ends and transitions into a paid subscription, the terms outlined in Section 1 apply.

3. Exceptional Circumstances

We may consider refunds on a case-by-case basis under exceptional circumstances, such as:

• Verifiable billing errors caused by our system.
• Prolonged and verifiable inability to access core paid features due to technical issues on our end that we are unable to resolve within a reasonable timeframe.

To request a refund under exceptional circumstances, please contact our support team at support@nexreel.com within 3 days of the charge (or up to 7 days for exceptional cases), providing a detailed explanation and any relevant evidence.

Processing Time for Exceptional Refunds: Refunds approved under exceptional circumstances follow the same processing timeline of 5-7 working days as outlined in Section 1.1.

4. Video Generation Credits

Video generation credits are a part of your subscription plan. Unused credits typically expire at the end of your billing cycle and do not roll over, unless explicitly stated otherwise in your plan details. No refunds or monetary value will be provided for unused video credits.

If a video generation fails due to a verifiable technical fault within the NexReel platform (not related to user input or external API issues beyond our direct control), we may, at our discretion, investigate and potentially reinstate the credit used for that attempt.

5. Cancellation Policy

You can cancel your subscription at any time. Your cancellation will take effect at the end of your current billing period. You will continue to have access to the paid features until the end of that billing period. We do not provide refunds for cancellations made part-way through a billing cycle.

You can manage your subscription and cancellations through your account settings on the NexReel platform.

6. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new policy.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at support@nexreel.com.

Refund Status Inquiries: If you have submitted a refund request and would like to check the status of your refund, please allow at least 3 working days before contacting our support team. This allows us sufficient time to process your request and initiate the refund with our payment processor.